Refund and Return Policy

Parts and accessories

You can return or exchange a part or accessory within 7 days of buying it if it has not been installed or used, it is in its original packaging and condition, and you have the invoice or order number.

Parts ordered specially for your car, and electrical or electronic parts whose packaging seal has been opened, cannot be returned unless they are faulty.

Faulty or wrong parts

If a part is faulty, or does not fit the car model we confirmed with you, we will replace it or refund it in full. Please contact the branch as soon as you notice the problem.

Services and installation

Services such as paint protection film, tinting, polishing, programming and installation can be cancelled free of charge before the work starts.

Once the work has started it cannot be refunded. If something is not right, we put it right under the warranty that applies to the product or service, as explained in our Terms of Service.

Orders paid online by card

If you pay for an order online and cancel it before you collect it, we refund the full amount to the same card.

An online order that has not been paid is cancelled automatically after 30 minutes, and nothing is charged.

If a card payment does not match your order, or you were charged twice by mistake, we refund the extra charge to the same card.

How refunds are paid

Refunds are made by the original payment method: card payments go back to the same card, and cash payments are refunded in cash or by bank transfer at the branch.

We process an approved card refund within 3 working days. Your bank may then take 5 to 14 working days to show it on your statement.

Purchases paid in installments through PayLater are refunded according to PayLater's terms.

How to ask for a return or refund

Contact the branch where you bought the item, or the Bin Omran branch for online orders, by phone or WhatsApp, and give us your invoice or order number. Bin Omran: +974 7100 8939. Al Gharrafa: +974 7100 7113.

Your rights

This policy does not limit your rights under Qatar's Consumer Protection Law No. 8 of 2008.

Changes

If we change this policy we will publish the updated version on this page with a new date.